Thanks for purchasing our products at Mingherbs.com operated by Shentao Pte. Ltd. In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and the product sealing remains intact.
A proof of return shipping needs to be provided so we can properly track it.
After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
Shipping, Handling and any applicable tax are not refundable, except in certain states and countries where these items are refundable.
When you purchase goods online that don’t originate in the country you reside in, they may be subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders. Each country imposes a different tax rate and free import limit. Customers are responsible for checking what this limit is for their country, and be responsible for the duties payable.
Due to new regulations, we can only ship internationally via EXPRESS mail. This means we’ll have to charge an additional shipping fee for it to be expressed to you in half the time. We stand committed to continue absorbing a portion of the fee, as we would have done in the free shipping option. We sincerely apologize for the inconvenience caused during this time.
The following Shipping destinations are currently not available: Russia, India, Thailand, North Korea, Iran, Cuba, Lebanon.
We will aim to process your order within 24 hours, but please keep in mind that we are a small family owned business so occasionally it might be slightly later. We’re not Amazon – so chill!
Delivery time may sometimes take longer than usual because ‘herbs’ go through a longer inspection period in customs. This is out of our control so please be patient when awaiting your delivery
Lost or missing deliveries
In the instance your delivery does not arrive because it is lost, held by customs or stolen, we will happily send a replacement delivery to you.
If anything is unclear or you have more questions feel free to contact our customer support team at firstname.lastname@example.org